Shipping Policy

Last updated: July 22, 2026

Thank you for shopping with Lacquer. We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1-3 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

During holidays, promotional events, or periods of high order volume, processing may take slightly longer.

Shipping Rates

Shipping costs, including any available free-shipping options, are calculated and displayed at checkout before payment. Rates may vary depending on the destination, package weight, and selected shipping method.

Estimated Delivery Times

• United States: 7-15 business days
• Canada: 8-18 business days
• United Kingdom and Europe: 7-15business days
• Australia and New Zealand: 8-18 business days
• Other international destinations: 10-25 business days

Delivery times are estimates and do not include order processing time. They may be affected by customs inspections, local postal services, severe weather, public holidays, or other circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow 2-5 business days for tracking information to become active after receiving the shipping confirmation. In some cases, tracking updates may be delayed while the package is transferred between carriers.

Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, or local taxes imposed by the destination country. These charges are not included in the product price or shipping fee unless specifically stated at checkout.

The customer is responsible for any applicable customs duties, taxes, or fees. Lacquer cannot control or predict these charges.

Incorrect Shipping Information

Please carefully review your shipping address before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Lacquer is not responsible for packages delayed, returned, or lost because of an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if a returned package must be shipped again.

Delayed or Lost Packages

If your tracking information has not updated for more than 10 business days, or your package has not arrived within the estimated delivery period, please contact us. We will help you contact the shipping carrier and investigate the shipment.

Carrier investigations may take several business days to complete. Replacement or refund eligibility will be determined after the investigation has been completed.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, ask household members or neighbors, and contact the local shipping carrier.

Please contact us within 7 days of the recorded delivery date if the package is still missing. We will assist with an investigation, but we cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the packaging, shipping label, and damaged item so we can review the issue.

Split Shipments

Orders containing multiple items may be shipped in separate packages. If this happens, you may receive multiple tracking numbers, and the packages may arrive on different days. You will not be charged additional shipping fees for split shipments.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: dtc193600@gmail.com

Please include your order number when contacting us so we can assist you more efficiently.